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Grievance Procedure
Purpose
This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Village of Orland Park.

The village's employment policy governs employment-related complaints of disability discrimination. 

Complaint Format
The complaint should be in writing and contain information about the alleged discrimination, such as:
  • Name, address, and phone number of complainant
  • Location, date, and description of the problem

Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation by emailing Ellen Baer, or mailing to:
Ellen Baer
ADA Coordinator
14700 S. Ravinia Ave.
Orland Park, IL 60462

After Submission: What to Expect
  • Within 15 calendar days after receipt of the complaint, the ADA Coordinator or a designee will meet with the complainant to discuss the complaint and the possible resolutions.
  • Within 15 calendar days of the meeting, the ADA coordinator or a designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print or audio tape.
  • The response will explain the position of the Village of Orland Park and offer options for substantive resolution of the complaint.

Appeal Process
If the response by the ADA coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or a designee may appeal the decision within 15 calendar days after receipt of the response to the village manager or his designee.
  • Within 15 calendar days after receipt of the appeal, the village manager or a designee will meet with the complainant to discuss the complaint and possible resolutions.
  • Within 15 calendar days after the meeting, the village manager or a designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA coordinator or the designee, appeals to the village manager or the designee, and responses from these two offices will be retained by the village for at least three years.