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Telecommunicators & the Communications Center
Telecommunicators are responsible for maintaining a vital link between the public and patrol officers in the field. Telecommunication officers handle many types of calls and situations daily, from routine to emergency, critical incidents. The dispatcher provides a necessary, indispensable function for the public and the patrol officer alike.

The Communications Center serves as the primary public safety answering point for the Village of Orland Park and the Village of Orland Hills for emergency police, fire, and medical services. The center provides both emergency and non-emergency radio and telephone communications for both villages and is staffed 365 days a year with a minimum of two full-time telecommunicators on duty at any given time.

Calling for Service
When calling, please have the following information available:
  • Type of incident
  • If incident is still in progress
  • Location of incident
  • Number of suspects, and if they were armed
  • Suspect description (race, sex, height, weight, clothing) and direction of travel
  • Vehicle description (color, year, make, model, license plate number)

Please remember that the Center has a limited amount of emergency 911 lines. The department urges residents to use 911 for emergencies and 708-349-4111 for non-emergency services.